Research "Evaluation of customer satisfaction" 2011.

Each year, the company «Sanin» for the purpose to improve the quality of customer service is conducting a research of customer satisfaction, which is called "Evaluation of the customer satisfaction", which is part of the quality management system ISO 9001.
According to the results of this research, the satisfaction of our customers was 85.07%. From this number 86.23% goes to the quality of service; 85.42% to product quality and 83.55% to satisfaction of partnership. The overall satisfaction rate is 81.66% which is higher by 3.4% in comparing with the last year.
At the end of research was created a list of corrective actions for the entire year.  On the basis of this list will be done a work of improving the quality of customer service.

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